“Unfortunately, when people are talking to people, it isn’t always just talking; it sometimes becomes yelling, telling and/or cussing.
People walk away from these types of conversations thinking more about the behavior of the person who spoke to them —and intervened in an incident—than they do about their own personal behavior.
This one-sided conversation is not effective communication and will generally only achieve what we call short term hostile compliance.”
Excerpt From: ‘Commit to Safe and Efficient Operations’ by Kris S. Callen #SafeandEfficient #TheCallenGroup
