Policies, procedures, and JSAs are only as effective as the people who use them. At The Callen Group, we often say, ‘Write for the frontline, not the courtroom.’
If your documentation is only understandable to lawyers, you’ve missed the mark, and you’ll spend more time defending than preventing. Documentation that matches how the work is done helps build belief that the process is designed to achieve safe and efficient operations consistently.
Keeping it Simple, Real & Personal can save lives. And yes—it can save on legal fees too.
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